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Terms & Conditions

 
 

 

Delivery

All prices quoted are inclusive of delivery to any UK Mainland address. The 3D Board delivery service is designed to offer you a service that is quick, efficient, convenient and good value for money. We have selected some of the most reputable delivery networks to handle your deliveries. All orders will be delivered to the shipping address confirmed at the time of order. We aim to dispatch all stock items within 24 hours from the time payment is received; you will be notified via email when your order has been dispatched. The typical delivery lead time is between 2-5 working days, an express next day delivery service is available at an additional cost. Please note that delivery estimates are not guaranteed. The delivery lead time for bespoke orders will vary, kindly contact our sales team on 0845 686 1414 for more information. 

All standard deliveries are carried out between Monday-Friday during the hours of 8am – 7pm. All lightweight items are delivered by a courier and heavy items are delivered by our standard 1 man delivery service. We will require a signature upon receipt from the person accepting delivery; they may also be advised to help the driver with unloading of larger items. You will be given time to check over your goods to ensure there is no damage, if you suspect any damage you must sign the delivery note as 'goods damaged' if the delivery note is not signed as damaged we are unable to process a claim. Subject to signing the delivery note as 'goods damaged', you have 3 working days from the date of delivery in which to report full details of any damaged items and we ask you to follow up your initial contact in writing with photos by way of an email to sales@3dboard.co.uk.

Couriers delivering lightweight goods will attempt to deliver twice (separate days) before items will be sent back to our warehouse, at which point you will be charged for us to re-deliver the goods. All heavy items are delivered using a 1 man delivery to the kerb-side or driveway. The delivery company will contact you to arrange a suitable day for delivery, if you confirm a day and miss your delivery you will be charged for the costs incurred. 

All delivery times are only estimates and not actual dates, we are not held liable for any change in delivery times once an order has been placed. Should delivery time be delayed we do not accept liability of any consequential loss. We will always inform you if there is a delay in your order or if items are out of stock. 

PLEASE NOTE: All deliveries are carried out to the door, the courier is not authorised to enter your property. All deliveries to apartment blocks will be delivered to the ground floor.

Should you wish for your order to be delivered to a country outside the UK Mainland kindly contact our sales team at sales@3dboard.co.uk for details of transportation options and costs.

Delivery company disclaimer

Please be advised that whilst every care will be taken by the delivery drivers, we cannot be held responsible for any damages that occur to your property or possessions whilst the delivery is in progress. Please therefore take care to cover any surfaces and remove items from the delivery area.

CIRCUMSTANCES BEYOND OUR CONTROL

All products and services are subject to availability. 3D Board reserves the rights to cancel or delay orders as a result of non-availability of products, fire, theft, supplier error, damage or any event beyond the control of 3D Board and 3D Board shall not be held liable for any breach of contract resulting from such an event. Please bear in mind delivery times or dates may vary subject to change due to circumstances outside the drivers control such as extreme weather conditions or traffic. In this case, you will be informed and there will be no additional charge to you.

 

Privacy & Security 

Secure Buying Online with 3DBoard.co.uk. All orders placed online with us are taken and transmitted directly to Sage Pay, our payment gateway, using a secure connection. We do not store your card details and they cannot be seen by any employees within Furnisho or Sage Pay. How Sage Pay Works - Sage Pay are our Payment Service Providers and they authorise payment with your Bank or Building Society. Sage Pay handle online credit and debit card transactions for thousands of online retailers. All communication between Sage Pay and Furnisho is done using 128-bit SSL (Secure Sockets Layer) certification. One of the best ways to be sure your online transaction is safe is to look for the locked padlock icon in your web browser’s URL bar when you're going through the checkout process. When you see the locked padlock it is telling you two things: * The site you are using has a verified SSL certificate which is valid and usable. * Your browser has accepted the SSL certificate and has triggered encryption of data between your computer and our site whilst shopping with us, the address in your browser should always start http://www.3dboard.co.uk.

 

Refunds & Returns

Damaged/Faulty Items

Every care is taken to ensure your goods arrive in perfect condition, however if you receive your item damaged or faulty please contact our sales team immediately upon receipt on 0845 686 1023 or email sales@3dboard.co.uk You have 3 days from the date of delivery to report any missing, damaged or faulty items, we are unable to process a claim for a replacement any later than 3 working days. 

  1. We advise to always inspect your item(s) immediately upon receipt.
  2. The delivery note must be signed as 'damaged' for us to process a damage claim. 
  3. If you discover damages/fault/missing parts these must be reported within 3 working days.
  4. Any claim must be made via telephone (0845 686 1023) and followed up by an e-mail (sales@3dboard.co.uk) supported by photographic evidence. We aim to respond within 2 working days. 
  5. Returns can only be accepted in the original packaging and condition received.
  6. Once a member of our sales team has received a claim, within 3 days of receipt, we will arrange for your faulty/damaged item(s) to be collected free of charge and a replacement will be sent to you at no extra cost. Alternatively we will issue you a full refund once we have received delivery of the damaged/faulty item(s). We will issue all refunds within 30 days. 


Instances when you cannot return an item for a refund:
Bespoke or made to order items are non refundable.

Cancellations 

If you would like to exchange or return your item(s) please contact our sales team on 0845 686 1023 or email sales@3dboard.co.uk to discuss the procedure. You have 7 days from the date of delivery to cancel your order. If your order is dispatched and you wish to cancel your order before receiving delivery a return charge will be applied.

  1. We will require a written confirmation to sales@3dboard.co.uk stating your request to cancel your order, please provide a brief explanation to why you have chosen to cancel your order; this will help us improve our service.
  2. We aim to respond within 2 working days to confirm the cancellation and details of the refund amount due. 
  3. Once a member of our sales team has received a cancellation request, within 7 days of receipt, we will arrange for the item to be collected and returned to our warehouse. Once we have received the item/s and confirmed they are in the same condition as sent and unused, you will be issued a refund within 30 days. The return charges are non-refundable. Please contact a member of our sales team to discuss return charges incurred at sales@3dboard.co.uk
  4. If you fail to take care of the good(s) before they are returned to us and these results in damage or deterioration, you will be charged for the reduction in value. 
  5. Flat pack items cannot be returned if they have been assembled. 
  6. For your security and protection, all refunds are issued by the same method which the payment was made by.


This cancellation policy does not affect your statutory rights.

Cancellations by us
3D Board reserves the right to cancel your order if:

  • There is an error on our website
  • We have insufficient stock to deliver the goods to you.
  • We experience an error on our suppliers' behalf.

 

Ordering

Shopping with 3D Board is a fast and secure process. You can place an order via our website www.3dboard.co.uk or by contacting us on 0845 686 1023. 

Once you have successfully placed an order you will be sent an e-mail confirming receipt and details of your order. It is the customer's responsibility to check the confirmation email and notify us immediately of any errors at sales@3dboard.co.uk A follow up email will be sent once your goods have been dispatched. 
If you wish to cancel your order before the order has been dispatched kindly e-mail us at sales@3dboard.co.uk as swiftly as possible quoting your invoice number and name. If the order has already been dispatched you will need to follow the instructions as per our Refunds & Returns policy. Should you wish to order from a country outside the UK Mainland please contact our sales team at sales@3dboard.co.uk with your full requirements and we will prepare a quote for you.

 

Payment 

All payments are taken at the time of placing your order. 3D Board currently accepts Visa, MasterCard, Maestro (Switch), PayPal (Fees apply) and Bank Transfers.

Card payments are processed via our secure website – www.3dboard.co.uk alternatively you can contact us on 0845 686 1023 and process a payment with a member of our sales team. Please note for us to authorise payments over the phone the registered card address must match the delivery address, if the addresses are different please purchase via our website. All payments must be made via PayPal (fees apply) or Bank Transfer for residents purchasing from outside the UK Mainland.

 

Product Information, Imagery & Pricing 

All prices are quoted in British pounds sterling and are inclusive of UK V.A.T (Value Added Tax) and include free delivery. 

We reserve the right to make price adjustments if it is discovered that the price is incorrect or to protect us from price rises such as new taxes, currency fluctuations and supplier's price increases. 

We endeavour to ensure colours appear as accurate as possible. However, due to varying displays on different web browsers, we cannot guarantee exact colour depiction. Please note the actual colour you see on screen may differ to what you receive. Attention is paid to ensure descriptions and dimensions of products are accurate, however slight variations may occur. We are unable to guarantee a product match for items ordered at different times. If you are concerned about an item's finish, colour, shape or pattern kindly contact our sales team on 0845 686 1023 or email sales@3dboard.co.uk and we will arrange to send you a sample if available.

 

Data Protection

3D Board is committed to protecting your privacy. All information collected about you at the time of processing an order will be used lawfully in accordance with the Data Protection Act 1998. 3D Board will store your data securely and will not wilfully disclose any confidential information without your prior permission and your details will not be passed to any third parties for promotional purposes.

Your personal details will be disclosed to reputable third parties i.e. courier/delivery company only for the purpose of processing your order. 3D Board requests all third parties to treat your information in compliance with all applicable UK Data Protection Legislation. 

All orders placed with 3D Board are securely processed and transmitted directly to Sage Pay, our payment gateway. We do not store your card details and they cannot be seen by any employees of 3D Board or Sage Pay. 

Sage Pay is our Payment Service Providers and they authorise payment with your Bank or Building Society. Sage Pay handles online credit and debit card transactions for thousands of reputable online retailers. All communication between Sage Pay and 3D Board is carried out using a 128-bit SSL (Secure Sockets Layer) certification. The padlock icon on the edge of your browser URL bar indicates security of the site, confirming the website you are using has a verified SSL certificate which is valid and usable and your browser has accepted the SSL certificate and has triggered encryption of data between your computer and our site whilst shopping with us. The address in your browser should always start with http://www.3dboard.co.uk – A secure website like ours will show (https) at the payment stage.

 

Liability

3D Board will not be liable for any business loss or any other indirect or consequential loss as a result of any delay in your order. 3D Board shall have no responsibility to issue any credit to you by the way of compensation other than to refund the amount minus delivery costs. If you receive damaged/faulty good(s) or the incorrect item(s), we shall have no liability unless you inform us of the problem within 3 working days of the delivery of the goods in question.

 

Agreement 

These Terms & Conditions including our prices, delivery details, and contact details apply to any purchase made with 3D Board via www.3dboard.co.uk or by telephone - 0845 686 1023; placing an order indicates your acceptance of these Terms & conditions.